Praca Service Line Manager Gdynia

A leading financial markets provider in Poland seeks a Customer Success Manager to enhance client engagement and retention. This role focuses on helping trading and financial services clients maximize the value of the company's solutions. Strong communication and analytical skills are essential, along with a background in customer success in financial services. Competitive salary and benefits are...

We are seeking a 2nd Line Support Engineer who will provide application support to our customers. You will collaborate with customers and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the quality of our knowledge base, and provide feedback to product teams....

We’re looking for a Systems Administrator with hands-on, commercial experience in managing production systems. Someone who’s passionate about reliability, automation, and 24/7 operations .This role combines standard Systems Administrator responsibilities with participation in a 1st-line on-call rotation, including night and public-holiday coverage as part of the team’s support schedule. Most of...

Work Mode: Freelance / Part-time Location: Remote Cooperation Model: Flexible (standby / on-call duties) We are looking for a .NET Developer to support second-line support (2nd line) in one of our projects. The role is based on an on-call / standby model , with schedules planned in advance together with the team. Tickets are assigned after initial analysis on the client’s side – this is not 1st...

The Opportunity This role offers a unique chance to support large, global organizations by ensuring the stability, scalability, and efficiency of their AI & Data platforms. You will work closely with international teams to deliver best-in-class Application Management Services, driving continuous improvement, automation, and operational excellence. Responsibilities As a Service Manager , you will...

PURPOSE OF THE JOB 1st priority: To develop and exercise the current IT support & service levels at Saferoad 2nd priority: Design solutions and networks to meet the security standards necessary 3rd priority Maintain infrastructure security & data integrity The Cloud architect & Senior IT Service Desk manager will create a bridge between Saferoad businesses & IT and act as support function as well...

Overview Description To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact - Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other...

Job Description & Summary The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and...

Service Manager (Virtual Workplace Management) | f/m/d Miejsce pracy: Gdańsk Your responsibilities steering and controlling the activities of providers for the Virtual Workplace analyzing business/project requirements and translating them into technology together with the providers supporting projects by analyzing requirements and performing tasks for the projects analyzing service quality and...

ERGO Technology & Services S.A. (was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday...

AI , a trailblazing technology innovator at the forefront of voice and text-based generative AI solutions. We are on the lookout for talented individuals to contribute to our mission of transforming customer experiences in the retail, banking, and insurance sectors on a global scale. We are not just a company; we are a recognized leader in AI innovation, celebrated with the "Best Use of AI for...

Responsibilities Leading the delivery of Application Management services for AI & Data solutions on modern cloud-based Data Platforms for prestigious companies with operations on a global scale, leveraging an international team of resources/service operators mainly based in India and Italy. Planning, implementing, delivering, and managing services and related SLAs. Providing periodic useful...

Job Description WHO WE ARE: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Join our...

Senior Product Manager – Ancillary Services Employment Type: Full Time Reporting To: Lukasz Maziarek At AirHelp, we’re building products that transform how people experience travel. Now we’re entering our next chapter: creating new, impact-driven travel products that make journeys seamless, fair, and empowering. We proudly partner with several world-leading Online Travel Agencies, including major...

AI , a trailblazing technology innovator at the forefront of voice and text-based generative AI solutions. We are on the lookout for talented individuals to contribute to our mission of transforming customer experiences in the retail, banking, and insurance sectors on a global scale. We are not just a company; we are a recognized leader in AI innovation, celebrated with the "Best Use of AI for...

A leading global technology firm in Gdańsk is seeking a Service Manager to lead the delivery of Application Management Services for AI & Data solutions. You will coordinate with international teams and manage SLAs to ensure operational excellence. Candidates should have a degree in a STEM field, solid experience with large-scale platforms, and familiarity with ITIL practices. This role offers the...

We’re looking for a Systems Administrator with hands-on, commercial experience in managing production systems. This role combines standard Systems Administrator responsibilities with participation in a 1st-line on-call rotation, including night and public-holiday coverage as part of the team’s support schedule. Most of the time, you’ll be working on Systems Administrator responsibilities. You’ll...

About Us ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions...

Work Mode: Freelance / Part-time Location: Remote Cooperation Model: Flexible (standby / on-call duties) We are looking for an iOS Developer to support second-line support (2nd line) in one of our projects. The role is based on an on-call / standby model , with schedules planned in advance together with the team. Tickets are assigned after initial analysis on the client’s side – this is not 1st...

What we are looking for Minimum 5 years of hands-on IT Service Management experience (preferably in complex enterprise environments) ITIL certification – nice to have Previous exposure to SAP ERP – strong advantage (SAP Retail / CAR experience will be a plus) Ability to work aligned with US East Coast time zone (EST) Proactive, self-driven mindset and strong ownership attitude Excellent...