Praca Service Improvement Analyst Katowice

Company Description Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees. The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of...

A global services provider for video games is seeking a Junior Support Bar Analyst in Katowice. This role involves first- and second-line support, resolving customer inquiries, and maintaining service desk operations. Ideal candidates should demonstrate excellent customer service skills, possess a strong problem-solving ability, and have prior experience in a customer service role. You'll work in...

Overview Senior Service Desk Analyst (French language) Recruitment process for this position and onboarding trainings are conducted online. Responsibilities - Manage service incidents/requests from report to resolution for software, hardware, and mobile device issues. - Provide support and services to users, seeking to resolve as many calls as possible, receive, prioritize, document and...

A leading IT service provider in Katowice seeks individuals to provide IT support for foreign clients. Responsibilities include managing requests and escalating issues. Ideal candidates are fluent in German, able to communicate in English, and possess a strong willingness to develop IT skills. The company offers hybrid working options and additional perks like private medical care and training...

Operations Documentation & Process Improvement Specialist Join to apply for the Operations Documentation & Process Improvement Specialist role at HireRight About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of...

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture. As a global building materials manufacturer with 43,500 employees in 90 countries , we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment...

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products...

AMS Salesforce Consultant (Service-to-Retention) Miejsce pracy: Katowice Technologies we use Expected Salesforce Service Cloud Field Service Optional ITIL Operating system Windows Your responsibilities You will oversee all international service processes within the Salesforce environment, ensuring seamless system and process availability to support our global teams. You will control and monitor...

Chief Accountant - Shared Service Center (Accounting Expert in GL Team) (w/m/d) Join the Chief Accountant - Shared Service Center (Accounting Expert in GL Team) (w/m/d) role at TÜV Rheinland Group. Overview TÜV Rheinland is a leading global independent testing service provider with 150 years of experience and more than 24,000 employees worldwide. Our Shared Service Centres Organization...

Overview Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture. As a global building materials manufacturer with 43,500 employees in 90 countries , we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work...

Start: asap Tasks: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities - Responsible for the day-to-day supervision of a group of call center associates including work and...

Job Description As a Team Leader, you will ensure service delivered to our customers meets contractual KPIs and financial expectations. Detailed Duties and Responsibilities - Provide subject matter expertise in handling escalated customer calls as needed. - Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achievedat a minimum weekly. -...

Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design. Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services. The opportunity We are looking for a passionate...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive...

IT Service Desk Specialist with French Miejsce pracy: Katowice Your responsibilities Act as the first-line contact for users reporting incidents or submitting service requests. Communicate clearly and professionally with users in English and French. Diagnose, resolve, or escalate incidents in line with established support processes. Document actions taken and solutions provided in the ticketing...

AMS Salesforce Consultant (Service-to-Retention) 1 day ago Be among the first 25 applicants Company : Vaillant Group Location : Katowice-POL Country : Poland (PL) Brand : Vaillant Group What We Achieve Together - You will oversee all international service processes within the Salesforce environment, ensuring seamless system and process availability to support our global teams. - You will...

The world is how we shape it! Job Description Working hours: Shift Hours Responsibilities: - Providing IT-related service for foreign clients; - Manage incoming requests according to the procedures; - Escalating requests to the 2nd support line. Qualifications - Fluent inGerman and communicative inEnglish; - Will to develop IT competencies; - Ability to learn quickly; - Well-motivated team...

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture. As a global building materials manufacturer with 43,500 employees in 90 countries , we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment...

Overview Senior Service Desk Analyst (Spanish language) Requirements - 2 Years of help desk support experience assisting both remote and onsite users with software or hardware related issues - Must be articulate and clearly communicate in Spanish - Knowledge on ITSM processes like Incident, problem, request and knowledge management - Must be able to work independently as well as work as part...

A leading technology consulting firm is seeking a Junior Service Analyst fluent in Portuguese and English to join their team in Katowice, Poland. In this role, you will handle incidents related to hardware and applications while collaborating with technical teams. No previous experience is required, as personalized training will be provided. The firm promotes an inclusive environment and offers...